Two of the greatest challenges many companies face are dealing with the complexity of their product portfolio, and the intensive training required to enable sales to offer these products error free. One such company was Philips Healthcare, which provides innovative, intuitive, and affordable healthcare solutions. Offering the company’s broad range of high tech products requires extensive product and clinical process knowledge. The company’s legacy system created quick budgetary quotations, however, these quotations lacked descriptions and pictures and were unintuitive for customers – and worse still, were at times incomplete. To help improve the sales processes and more in particular the quotation quality, Philips Healthcare has chosen Sofon to support their Configure- Price-Quote processes.
