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Philips

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Two of the greatest challenges many companies face are dealing with the complexity of their product portfolio, and the intensive training required to enable sales to offer these products error free. One such company was Philips Healthcare, which provides innovative, intuitive, and affordable healthcare solutions. Offering the company’s broad range of high tech products requires extensive product and clinical process knowledge. The company’s legacy system created quick budgetary quotations, however, these quotations lacked descriptions and pictures and were unintuitive for customers – and worse still, were at times incomplete. To help improve the sales processes and more in particular the quotation quality, Philips Healthcare has chosen Sofon to support their Configure- Price-Quote processes.

WHAT DID PHILIPS ACHIEVE WITH SOFON IN THE USA?

  • Product sales information of multiple factories and for multiple channels and multiple markets in one system
  • Offline generation of budgetary quotations with product configuration
  • A harmonized quotation process
  • Improved Sales texts in the quotation solution and commercial catalog
  • Standard marketing configurations for sales
  • Guided Selling (solutions selling) applied in quotation generation
  • Harmonization of output with corporate style guide
  • Quotations including service contracts and installation Services
  • SOFON-Outlook integration for contact data
  • Central visibility to Quotes through replication with a central repository
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